Refund & Cancellation
At Go desk journey, we strive to ensure a transparent and customer-friendly refund and cancellation experience. Please review the following policies before completing your booking.
Cancellation Policy
All cancellations are processed according to the airline’s fare rules and conditions. Cancellation charges, if applicable, are determined by the airline and may vary based on:
- Fare type and booking class
- Time of cancellation relative to the scheduled departure
- Airline-specific rules
Some tickets may be non-refundable or may incur cancellation fees.
Currency & Payment Policy
You have the flexibility to pay fares and applicable charges in any currency accepted by the airline. If you choose to make a payment in a currency different from the fare’s original listing, the exchange rate applied will be determined by the airline, credit card provider, or banking institution involved in the transaction. These regulations also apply to ticket purchases and refunds.
Refund Policy
Refunds are issued in accordance with the airline’s terms and the original payment method used. Please note that the final refund amount may vary depending on:
- The airline’s refund and cancellation policies
- The reason for the refund request
- Applicable service fees or penalties
- The time elapsed between your request and the scheduled departure
- Currency exchange rate fluctuations
While we strive to process refunds as quickly as possible, these variables may impact the final amount credited to your account.
Requesting a Refund
For any questions or concerns, our customer service team is available 24/7 to assist you. You can also manage and submit refund requests directly through our official website, where you’ll find step-by-step guidance and support.
Important Notes
- Refunds will be credited to the original form of payment
- Service fees, if applicable, may be non-refundable
- Processing times may vary based on airline and banking procedures
We appreciate your patience and understanding as we work to deliver the best service experience possible.